Promotional Products Group, Inc. wants you to be satisfied with our products, and we stand behind them 100%. In the unlikely event that there are damages, defects, misprints, problems or concerns please notify us within 10 business days of purchase. If there is a viable problem with your order we will issue you an RMA number (Return Material Authorization). Do not return any item to the address on the packing slips or return address labels. Please contact us to obtain an RMA number and the appropriate return address.